Wouldn’t it be nice if your vendor knew your lingo, knew your challenges and also knew ways to increase your response or tweak a promotion? If you were to choose between two direct mail shops wouldn’t you select the one who could do that?
At CSG Direct Mail many of us have worked in casinos, primarily in database marketing and player rewards club positions. We also have a large team of affiliates out in the field promoting our services with their consulting packages.
With all this in mind we’d like to ask: Do you need more weekday guests? Would you like to get more return trips? How about some trip and player analysis? At CSG Direct Mail we are on your side of the equation. We have the tools, staff and experience to help you find the results you need.
In essence, you’ve found the heart of the casino direct mail industry. We specialize in bounce-backs, inactive farming, tracked redemptions, barcoding, birthdays, data appending of consumer file information, uploading NCOA files and so much more.
Casino direct mail marketing is a combination of visual art and database design. In order for this to be done effectively there are seven direct mail tasks we need to accomplish with your visual art and players club data.
These are the 7 steps of the pros, which ones are you missing?
Grab your player’s attention at the mailbox. They get piles and piles of mail. If it doesn’t grab their attention they will surely throw it out.
Interest them enough to read your offers. Your artwork needs to pop and have catchy headlines. Make them want to open your offer!
Appeal to their personal wants and desires. With our digital variable data services we can easily rotate graphics to match the interests and personalities of your players.
Convey many details in a simple easy to follow format. People don’t like to read heavy paragraphs of text. Headlines with simple bullet points and easy descriptions are what you’re shooting for here.
Compel them to respond with physical action. Have them call to reserve their spot at that very moment! Adding personalized variable maps from their home to your casino will ease the complexity of the trip.
Track how the campaign affected response. We get stuck in the mentality that we need the best mailer quick and cheap. Don’t send out 1000 mailers to guests who aren’t interested in concerts, they won’t come. Think about cost per response as apposed to cost per piece.
Change the campaign based on the data from tracking. If the campaign didn’t work, try something new and innovative. Also keep changing it even though it worked. Your guests are constantly looking for new reasons to keep coming back to you.
The brutal reality about all this is that you probably need to accomplish everything in two days timeframe with five people critiquing your work and resubmitting changes to things they already changed. Take a breath! We’re here to help!
We become part of that process with you. We are postal Mailpiece Quality Control certified and have decades of experience on proofing copy and managing tiers. We know the data that drives the whole process. We optimize casino direct mail programs daily!
At your request we can also do the entire process for you. We do everything from creating in-house data pulling tools, customer ranking and tiers, direct mail campaigns, designs and offers as well as tracking and post-forma reporting.
We want you to relax because we’re the most qualified and affordable casino direct mail team you may ever meet. We are the people that really do the work behind the scenes. Our decades of unique casino direct mail experience bring greater value to the table every day.